Why is my account temporarily suspended or locked?

Your account may be temporarily suspended or locked for a few reasons:

1. Suspicious Activity: If we notice any unusual activity on your account, like login attempts from different locations or transactions that seem out of the ordinary, we may temporarily lock your account to protect your funds.
2. Security Measures: If you forget your password or enter the wrong password too many times, your account may be locked as a security measure.
3. Regulatory Compliance: Sometimes, we need to lock accounts to comply with legal requirements or regulations. This can happen if we need to verify your identity or if there are concerns about your account activity.
4. Verification Issues: If you haven’t completed your account verification or if your verification documents are not valid, we may temporarily suspend your account until everything is resolved.
5. Terms of Service Violations: If your account is found to be in violation of our terms of service, it may be temporarily locked.

If your account is locked or suspended, please contact our support team for help. We will assist you in resolving the issue as quickly as possible.