Why did my order not execute?

If your order didn’t execute, it could be due to a few reasons:

1. Price Conditions Not Met:
   • If you placed a limit order, your order will only execute if the market price reaches your specified price. If the price didn’t reach your limit, the order won’t fill.
2. Low Market Liquidity:
   • Sometimes, there may not be enough buyers or sellers in the market for your order to be filled. This can happen with less popular cryptocurrencies.
3. Order Type:
   • Different order types (like market orders or limit orders) behave differently. Make sure you understand the type of order you placed.
4. Exchange Maintenance:
   • Occasionally, the exchange may undergo maintenance, which can affect order execution. We try to minimize downtime, but it can happen.
5. Account Issues:
   • If there are issues with your account (like insufficient funds or verification problems), your order may not execute.

If you continue to experience issues, please contact our support team for help!