Why is my margin trading balance showing incorrectly or as zero?

Here are some common reasons why your margin trading balance might appear incorrect or zero:

1. Insufficient Funds:
   
   
   • Check your wallet: Ensure you have enough funds in your wallet to cover the margin requirements for your open positions.
   • Verify minimum balance: Some exchanges have a minimum margin balance requirement. Make sure your balance exceeds this threshold.
2. Open Positions:
   
   
   • Review open positions: If you have open positions, their unrealized profits or losses can affect your margin balance.
   • Calculate margin requirements: Verify that your margin balance is sufficient to maintain your open positions.
3. Market Volatility:
   
   
   • Rapid price fluctuations: Sudden and significant price movements can impact your margin balance, especially if you have leveraged positions.
   • Liquidation risk: If your margin balance falls below the maintenance margin, your positions may be liquidated to cover losses.
4. System Glitches:
   
   
   • Temporary issues: Occasionally, technical glitches or system errors can cause incorrect balance displays.
   • Refresh or reload: Try refreshing the page or reloading the exchange platform to see if the issue resolves.

If you continue to experience problems with your margin balance, please contact our customer support team for assistance.