Why hasn’t my deposit shown up in my account yet?

If your deposit hasn’t shown up in your account, here are a few common reasons:

1. Network Confirmation: Cryptocurrencies need a certain number of confirmations on the blockchain before they are credited to your account. This can take time, depending on the network traffic. You can check the transaction status using your transaction ID on a blockchain explorer.
2. Deposit Method: Different deposit methods (like bank transfers or credit cards) can take varying amounts of time. For example, bank transfers may take longer than instant deposits with certain payment methods.
3. Deposit Amount: Some exchanges have minimum deposit amounts. If your deposit is below this amount, it might not be credited until it meets the minimum requirement.
4. Technical Issues: Sometimes, there may be technical issues on our platform or the payment provider's side. If you suspect this might be the case, please check our status page or reach out to our support team.
5. Incorrect Deposit Address: If you sent your deposit to the wrong address, it might not reach your account. Always double-check the address before sending funds.

If your deposit is still not showing after checking these points, please contact our support team with your transaction details, and we will help you resolve the issue.