General

Account Management

• How do I create an account?
• Why am I not receiving the account verification email?
• How do I change my registered email address or phone number?
• How to Reset eXchange1 Account Password?
• How can I close or deactivate my account?
• Why is my account temporarily suspended or locked?

Deposit /Withdrawal

• How do I deposit funds into my account?
• How do I withdraw funds from my account?
• Why hasn’t my deposit shown up in my account yet?
• Why is my withdrawal pending or delayed?